FAQs

Can I ‘recycle’ the wax from your Wax Melts?

No. We know some people enjoy reusing wax from melts to create candles etc. Our wax contains dried flower petals and buds which are flammable should they come into contact with a naked flame. Our wax melts are designed to only be melted in a melt burner dish.

What type of wax do you use in your wax melts?

We trialled and searched long and hard for the very best wax to use for our melts. We wanted as natural product as possible, kept free from all additives, environmentally sound, and of course, a wax that would offer us a superior fragrance holding ability for our products.
Our wax is made from 100% natural soybean that can be replenished at a faster rate than many other materials on the market,with a smooth, creamy white finish.
Our wax is not tested on animals, and being sourced from renewable, non genetically modified  vegetables, completely vegan.
We have chosen to leave our melts dye-free because the wax has a stunning, creamy finish all on it’s own, and although the dyes we have are entirely vegetable based, we wanted to be sure we didn’t add any unnecessary additives to our products.
You won’t find any paraffin in our products either. Paraffin is a petroleum by-product which is created by the process of refining crude oil into gasoline. When heated, paraffin wax releases the toxins acetaldehyde, formaldehyde, toluene, benzene and acrolein into the air. Many soy wax blends contain paraffin, but rest assured, not ours.
We have also kept our wax free of Stearic Acid which is an additive commonly used to create a stronger scent throw and firmer product, however can contain animal by-products. We aren’t willing to take the risk with our products of using something we weren’t 100% sure was Vegan-friendly.

Do your fragrance oils contain Dibutyl Phthalate?

No, they do not.
We source our fragrance oils from reputable suppliers who have been producing fabulous scents for many years and who follow cruelty free standards by not testing any of their products on animals. Our fragrances are vegan in their composure, containing no animal derived components. All of our oils are Phthalate-Free, meaning that they do not contain Dibutyl Phthalate.
We all know that fragrance oils are not natural products and that they almost always contain synthetic ingredients chemically composed in a laboratory. While they offer no therapeutic value for your health, the fragrance oils we use on our product will make your home and body smell lovely, boost your mood and create a relaxing environment.

It’s really hot where I live. Will my wax melts travel to me safely?

If you live in a region where it is currently Summer, we recommend purchasing your wax melts while the weather is cooler. We would hate for you to receive your melts and have them be melted, or even leaking from the container. We’d always say it’s a good idea to stock up well before the warm heat of Summer. If upon receipt of your wax melts, they appear to have melted slightly, we recommend keeping them in the freezer for two minutes or a cool, dry place of storage until they re-harden. This will not affect the performance or scent throw of the product.

I Received My Package, But One Bottle Is Broken. What Should I Do?

Please contact us immediately via email at [email protected] and we will do our best to help with this problem.

Is It Possible To Return An Item I Do Not Like?

No, unfortunately we do not accept returns.

Can I Make Changes To My Order?

Unfortunately no, not with us using a warehouse for international shipping

Is It Possible To Cancel My Order?

No, not with us using the warehouse for international shipping

Are Your Products 3 or 5 free?

  • Our polishes are 5 free (Toluene, Formaldehyde and DBP, Formaldehyde resin and Camphor free)
  • All our products are cruelty free

Are Products Made Available For Bloggers/Swatchers?

Yes, we make products available to Bloggers and Swatchers, but we do have a very limited budget in this respect. We currently work with a number of bloggers/swatchers on a regular basis, and at this stage we have no plans to change this.

When Will Out Of Stock Products Be Available?

Out of Stock Products will be restocked as soon as possible.  Stock has to be shipped from Australia to the warehouse in USA, so this will happen a minimum of once a month. Please keep an eye on our Facebook page, Fan group  (https://www.facebook.com/groups/celelstialstars/)  and Instagram for updates